Our priority is the complete satisfaction of our customers.
Each step is taken carefully in order to offer a high quality of products and provide an excellent service.
All the personal information of our customers is and will be confidential, understand emails, addresses, credit cards, debit cards, etc.
Each time we receive your complete order, the data will be encrypted, stored in such a way that it cannot be exposed or distributed. The information of our clients will be used solely for the purpose of sale, purchase or return of merchandise. It will be no shared with any outside party.
The process of sending your purchase begins once we have received your payment. Confirmation of your purchase will be sent to the email address you provided, please rest assured that your order will be processed as soon as possible.
ToutMouton is a Canadian company located in the province of Quebec. All prices are shown in Canadian dollars and both federal and provincial taxes apply to local and international customers.
The information you provide on the site is protected in accordance with the security standard set by the payment card industry standard (PCI-DSS). Any transaction carried out on the ToutMouton site complies with the rules established for this standard in order to ensure the secure processing of our customers' data.
The mail carrier used for shipping depends on the size, weight, destination and the nature of the articles sent. Orders are sent at most 2 business days after the reception of your payment. Expect a 3 to 9 extra business days for the carrier to bring your parcel to your door.
If a product in your order is out of stock, you will be contacted by email or phone to determine your preference in:
International orders are not insured; however, if you want to pay for insurance please contact us so that your request can be considered.
Please note that international orders may be subject to custom duties and taxes upon arrival of the parcel. These additional charges are out of our control and are the responsibility of the customer.
ToutMouton accepts the return of products only if:
Upon reception of your product you will be refunded the total amount of your invoice.
Knitting needles, crochet hooks, books and promotional products are NOT REFUNDABLE, their sales are final.
The return of your order must be accompanied by: original invoice, customer's email address and telephone number.
Take into account that the delivery costs of the return of goods are entirely the responsibility of the customer. However, if an error has been made in your order, ToutMouton will assume full responsibility for the return and the delivery of the new item.
The ToutMouton site, like other sites, uses certain cookies that are necessary for browsing the page.
What is a "cookie"?
A cookie is a file created by a website. It contains small amounts of data sent between a sender and a recipient. Its main purpose is to identify browser preferences or activities on a website. The main idea is to provide the content that is best suited to the user.
Cookies are stored in different browsers: Internet Explorer, Safari, Chrome, Firefox, etc. and not in the user.
Cookies are not virus, spyware spam or advertising. Failure to accept the use of cookies may prevent the site visitor from not taking advantage of all the services that the website can offers you.
You can contact us at any time at toutmouton@gmail.com.